Tracking Your Parcel with Mondial Relay
Once your parcel is in the Mondial Relay network, you can follow its journey in real time using the tracking tool available on their website. This guide explains how tracking works, what each status means, and what steps to take if something goes wrong.
Where to Track Your Parcel
To track a Mondial Relay parcel, you need your tracking number (also called the parcel reference or expedition number). You can find it:
- In your order confirmation email from the retailer or sender
- On the shipping label attached to your parcel
- In your Mondial Relay account if you booked directly
Once you have it, visit the official Mondial Relay website, navigate to the tracking section, enter your number, and click search. The page will display the full tracking history of your parcel.
Understanding Tracking Statuses
Mondial Relay uses a series of status updates to reflect where your parcel is at any given moment. Here's what the most common ones mean:
| Status | What It Means |
|---|---|
| Expédition créée / Shipment created | The label has been generated but the parcel hasn't been scanned yet |
| Prise en charge / Collected | The parcel has been scanned and entered the Mondial Relay network |
| En transit / In transit | The parcel is moving between sorting hubs |
| En cours de livraison / Out for delivery | The parcel is on its way to the relay point or your address |
| Disponible en Point Relais / Ready for collection | Your parcel is waiting at the relay point — go collect it! |
| Livré / Delivered | The parcel has been delivered and collected |
| Retourné / Returned | The parcel is being sent back to the sender |
How Long Does Delivery Take?
Typical delivery timeframes vary by route:
- Domestic (France): 2–4 business days
- Belgium, Luxembourg: 3–5 business days
- Spain, Portugal: 4–7 business days
- Other European countries: 5–10 business days
These are estimates and can vary during peak periods such as Christmas, Black Friday, and summer holidays.
What to Do If Your Parcel Is Delayed
If your tracking hasn't updated for more than 48–72 hours, here's what to check:
- Check for public holidays: Sorting hubs are often closed on national holidays, causing delays.
- Verify your relay point: Make sure the recipient selected the correct relay point and hasn't missed the holding period.
- Contact the sender: For online orders, the retailer often has better access to customer service escalation tools.
- Contact Mondial Relay directly: Use the contact form or phone line on their website, quoting your tracking number.
Setting Up Tracking Notifications
To stay informed without manually checking, make sure your email and mobile number are correctly registered with the shipment. Mondial Relay will send automatic SMS and/or email alerts at key stages, particularly when your parcel arrives at the relay point and when the collection deadline is approaching.
Tracking Multiple Parcels
If you frequently ship or receive parcels, consider creating a free Mondial Relay account. This allows you to view all active and past shipments in one dashboard, set notification preferences, and access your shipping history easily.
Third-Party Tracking Tools
Several third-party parcel tracking aggregators (such as Parcelmonitor or 17track) also support Mondial Relay tracking numbers. These can be useful if you're managing parcels from multiple carriers in one place.
Key Takeaway
Tracking your Mondial Relay parcel is straightforward once you know where to look and what each status means. If something seems wrong, don't wait more than 3–4 days before reaching out — early contact makes resolving issues much easier.