How to Send a Parcel with Mondial Relay
Mondial Relay is one of Europe's most widely used parcel delivery networks, operating thousands of relay points across France, Belgium, Spain, Portugal, Luxembourg, and beyond. Whether you're shipping a single item or running an e-commerce business, understanding how the service works will save you time and money.
What You'll Need Before You Start
- The recipient's full name, address, and contact details
- The weight and approximate dimensions of your parcel
- Appropriate packaging materials (box, tape, bubble wrap)
- A printer for your shipping label
- Access to a Mondial Relay drop-off point near you
Step 1: Choose Your Shipping Option
Mondial Relay offers two main delivery modes:
- Point Relais® (Relay Point): The parcel is delivered to a local relay point (a shop or locker) where the recipient picks it up at their convenience.
- Home Delivery (Domicile): The parcel is delivered directly to the recipient's address.
Relay point delivery is typically cheaper and more flexible, since recipients don't need to be home at a specific time.
Step 2: Get a Quote and Book Online
Visit the Mondial Relay website or a partner e-commerce platform to enter your parcel details. You'll need to provide:
- Departure country and destination country
- Parcel weight (and size for larger items)
- Chosen delivery method (relay point or home)
Once you've entered the details, you'll receive a price quote. Relay point delivery to France typically costs less than home delivery for equivalent parcel sizes.
Step 3: Prepare and Package Your Parcel
Good packaging protects your item and avoids surcharges for damaged goods. Follow these tips:
- Use a sturdy cardboard box that fits your item snugly
- Wrap fragile items individually with bubble wrap or foam
- Fill empty space with packing peanuts or crumpled paper
- Seal all edges firmly with quality packing tape
- Remove or cover any old shipping labels on the box
Step 4: Print and Attach Your Label
After booking, you'll receive a shipping label by email. Print it clearly on white paper (A4 or A5) and attach it to the largest flat surface of your box. Ensure the barcode is visible and undamaged — this is critical for scanning at every stage of the journey.
Step 5: Drop Off at a Relay Point
Find your nearest Mondial Relay drop-off point using the store locator on their website. Most relay points are everyday shops — tobacconists, dry cleaners, convenience stores — so you can drop off during normal shopping hours. Hand your parcel to the staff and keep your receipt as proof of deposit.
Step 6: Track Your Parcel
Use the tracking number on your label to follow your parcel's journey online. You and the recipient will typically receive SMS or email notifications at key stages: drop-off confirmed, parcel in transit, arrived at destination relay point, and ready for collection.
Key Weight and Size Limits
| Service Type | Max Weight | Max Size (L+W+H) |
|---|---|---|
| Standard Relay Point | 30 kg | 150 cm combined |
| Home Delivery | 30 kg | 150 cm combined |
| Large Item / Drive | 150 kg | Varies |
Final Tips
Always double-check your recipient's relay point selection before confirming your order. A wrong relay point means an inconvenient journey for the recipient. And remember: once a parcel has been dropped off and scanned, the destination relay point generally cannot be changed.